Open Letter to Ikea

Dear Ikea:

I love you. I really do. before you opened here, I used to go to Ikeas all over the country and haul back stuff. One of Patrick's and my first dates was at Ikea. I have spent countless hours showing friends around there, and encouraging them to get over their fear of you. Your items mix perfectly in our home with heirloom antiques. We're big fans.

So why treat us so coldly? Just when Beatrix gets big enough for Smalland you reduce the time from 60 minutes to 45 — and though we can get 30 minutes extra as Ikea Family members, you are full every single time we go anyway. You reduced your hours of operation. Your Marketplace is, for all intents and purposes, closed for the forseeable future, so we can't get lightbulbs. The ones we do get, the extensive halogens, burn out in less than 40 hours of use. The Svelvik bed that we wanted, and saved up for, and borrowed a truck for? Out of stock until summer.

Please stop making us sad....

the Gladhill/Rhone family

EDITED:

The Ikea spambot really worked overtime on their response to my email regarding the above:


Hello Bethany,

Thank you for taking the time to contact us. We do apologize for any
difficulty that you may have experienced.

At IKEA, every effort is made to ensure the quality of our products,
as well as our service. In reviewing the information that has been
provided in your e-mail, we do understand that you were not satisfied
with the service that you received in IKEA Twin Cities. Please accept
our sincerest apologies for any inconvenience that you may have
experienced.

Thank you for taking the time to share your thoughts with us. We
appreciate your feedback and value your opinion.

Best Regards,
Mike
IKEA Customer Care Center

Comments

Carla said…
we were just thee Saturday. We love it too! The Marketplace was under construction. I feel for you about the bed. But they do listen to people they got back Swedish Fish and Kristale Regale! after taking out anything without the Ikea label. We miss you Bethany I had a dream the other night a house came up for sale next you guys and Scott was animate we should move back Ikea stuff and all!
April 16, 2012 at 9:55 PM
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